Alpine Rock B&B

37 William Stephen Road.
Te Anau, New Zealand 9600
alpinerockcottage@gmail.com

Tel: 64 3 249 7185
Mob: 64 27 431 4076

Reservations Policy

  • We require your credit card details to secure your booking,  full payment to be made on arrival (N.B. cash only - if the balance is paid by credit card then a small charge is made to cover the fees).

  • Please note: Your reservation request is not confirmed until you receive a confirmation email.

 

Cancellations/Refunds:

  • As we are just a very small business, a late cancellation or a no show can have a significant impact. Therefore if you need  to cancel or alter your booking, we would need notice of two days or more.

  • Full refund if you cancel up until two days of your arrival.

  • If you cancel within two days of your arrival or if you fail to arrive without cancellation, we would charge the first night's tariff to your credit card.

  • We would then make every attempt to resell any remaining reserved nights but if we are unsucessful the remaining full tarriff would also be charged to your credit card.